Refund policy

RETURNS

We accept return requests made within 30 days after delivery. To be eligible, an item must be unworn, unused, unwashed, with original tags attached and in its original packaging. Proof of purchase is required.

To request a return, email shop@qromelife.com with your order number and the item you wish to return. Do not mail an item back before receiving return authorization and instructions. Returns sent without authorization may not be accepted.

MADE-TO-ORDER CHANGES AND CANCELLATIONS

QROMELIFE Essentials products are made to order and production can begin quickly. Requests to change a size, update an order, or cancel must be emailed to shop@qromelife.com within 24 hours of purchase. We will make every reasonable effort to help, but changes and cancellations are not guaranteed after production begins. This does not limit any rights provided by applicable law.

RETURN SHIPPING

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. Original shipping charges and any customs or import fees are not refundable, except where required by law. We recommend using a trackable return service because we cannot issue a refund for a return we do not receive.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact shop@qromelife.com within 7 days of delivery and include your order number and clear photographs so we can evaluate the issue and make it right.

EXCEPTIONS

Items that have been worn, washed, altered, or damaged after delivery cannot be returned. Gift cards and items expressly marked final sale are not returnable, except where required by law.

EXCHANGES

We do not offer direct exchanges. The quickest option is to return the eligible item and place a new order after the return is approved. Because products are made to order, replacement production and processing times apply.

EUROPEAN UNION AND UNITED KINGDOM CANCELLATION RIGHTS

If your order is delivered to the European Union or United Kingdom, you may have a legal right to cancel or return your order within 14 days of delivery, subject to applicable exceptions. Returned items must be unworn, unused, unwashed, with tags, and in their original packaging. Nothing in this policy limits your mandatory consumer rights.

REFUNDS

We will notify you after we receive and inspect your return. If approved, the refund will be issued to the original payment method within 10 business days. Your bank or card issuer may need additional time to post the refund. If more than 15 business days have passed since we approved your refund, contact shop@qromelife.com.