Shipping policy

MADE-TO-ORDER PROCESSING

All QROMELIFE Essentials products are made to order. Please allow 3–4 weeks for production and order processing before your order ships. If an order includes a made-to-order item, the full order will ship together when all items are ready unless we tell you otherwise. This processing estimate does not include carrier transit time.

SHIPPING RATES AND DELIVERY

Available shipping methods and charges are shown at checkout based on the delivery address. Delivery estimates begin after dispatch and are not guaranteed. When tracking is available, it will be sent to the email address used for the order.

ADDRESS CHANGES

Please review your shipping address carefully before submitting your order. If you need a change, email shop@qromelife.com within 24 hours of purchase. We cannot guarantee changes after production or fulfillment begins, and we cannot reroute a package after it has been handed to the carrier.

INTERNATIONAL ORDERS

International customers are responsible for any customs duties, import taxes, brokerage fees, or other destination charges unless checkout expressly states that they are included. Customs processing may delay delivery. Refused or unclaimed international packages may be refunded only after they are returned to us, less original shipping charges and any return, customs, or carrier fees where permitted by law.

DELAYS, LOST PACKAGES, AND DAMAGE

Carrier and customs delays are outside our control, but we will help investigate delivery issues. Contact shop@qromelife.com as soon as possible if tracking has not updated, a package is marked delivered but cannot be located, or an item arrives damaged or incorrect. Please include your order number and any helpful photographs.

CONTACT

For shipping questions, contact shop@qromelife.com.